Enable MFA using an authenticator app

Learn how to use an application to secure your account and information with MFA.

Multifactor authentication (MFA) is the recommended security option to protect accounts. It requires the user to provide two or more verification factors to gain access to the Coupa Supplier Portal (CSP).

For more information see Manage Multifactor Authentication in the CSP.

  1. Use your device to visit the Google Play Store or the Apple app store.
  2. Search for an authenticator app.

    The recommended option is to use Google Authenticator, which is available from iOS and Android devices.

    See Install Google Authenticator for help with installing the app on your mobile device.

  3. Download and install your preferred authenticator app on your device.
  4. Log in to your CSP account.
  5. Go to the Account Settings page.
    You can reach this page by selecting your profile name on the top-right corner of the window, and selecting the Account Settings option.
    Figure 1. How to access the Account Settings page
  6. Select the Security & Multi Factor Authentication tab on the left navigation bar.
    Figure 2. Security & Multi Factor Authentication tab
  7. Open the authenticator app on your mobile device.
  8. Scan the QR code shown in the CSP dialog box with the authenticator app on your deviceor copy the security key to use it as the CSP authentication code.
    For most apps, select "Add" or "+" to scan the QR code.
  9. Enter the 6-digit verification code from your device in the input field on the modal.

    The code that Google Authenticator provides is good only for 30 seconds. If you don't type that code on the CSP sign-in page and click Log In within 30 seconds, you have to get a new code and try again.

  10. Select the Enable button at the bottom right of the dialog box.
  11. Print your backup codes or email them to yourself before you click OK. If you ever lose your device, you need these to regain access to your CSP account.
  12. Warning:

    Print your backup codes or email them to yourself before you click OK. If you ever lose your device, you need these to regain access to your CSP account.

    Print your backup codes or email them to yourself.

After configuring MFA for the first time, you can log in to the CSP using the same app in the device, and select the option to remember your browser to avoid having to enter it unnecessarily.

For more information see Sign in to the CSP using MFA.