Sign in to the CSP using MFA

If you or your account administrator have set a multifactor authentication method, use the following instructions to sign in.

Multifactor authentication (MFA) is the recommended security option to protect accounts. It requires the user to provide two or more verification factors to gain access to the Coupa Supplier Portal (CSP).

For more information see Manage Multifactor Authentication in the CSP.

If you or your account administrator have set a multifactor authentication method, use the following instructions to sign in.

  1. Go to https://supplier.coupahost.com and provide your credentials as usual.

    The Multi-Factor Authentication window opens.

  2. Depending on your settings, you may see different options.
    1. If you registered for MFA using an authenticator app,

      1. Open the authenticator app on your device and choose your CSP account.

        This is the same application you used to enable the MFA option.

      2. Get the number that's shown.

        If there are multiple logins set in your authentication, then ensure that the code under Coupa Supplier Portal is entered.

      The code that Google Authenticator provides is good only for 30 seconds. If you don't type that code on the CSP sign-in page and select Log In within 30 seconds, you have to get a new code and try again.

    2. If you registered for MFA using a Passkey, Access the device you registered the passkey with and follow the instructions on your device.
    3. If you registered for MFA using another method (like email or sms):

      Open the newly received message that contains the verification code.

      The message is sent to the phone number, email or app that is registered under notification preference settings in the account.

      If no number is registered under Notification Preferences, you will not see the button Send Code To Mobile.

  3. Type the authentication code in the appropriate field within the screen of the CSP log in.
  4. Select Log In.

    If you or your user are locked out and don't have the backup validation codes, contact your Coupa Supplier Portal administrator at your company to disable MFA on your account.

    If you are the only administrator user on your company's account, you can launch our live chat to get assistance with resetting MFA. Select the persistent chat bubble (Navi) in the lower-right corner of the Coupa Supplier Portal to get started.

    For further assistance, check our Help for Suppliers page and our Additional Coupa Supplier Portal Help Resources.

    If you're still stuck, our Supplier Care team is ready to jump in. You can email supplier@coupa.com to get further assistance.

As a CSP user, you can use the Remember this browser option to avoid having to input your MFA credentials every time you log in.

On login: Select the Remember this browser checkbox when entering your credentials.

Inside the CSP:

  1. Go to the Account Settings page.

    You can reach this page by selecting your profile name on the top-right corner of the window, and selecting the Account Settings option.

  2. Select the Security & Multi Factor Authentication tab on the left navigation bar.

  3. Select the Remember this browser checkbox.

When you log in as a CSP user, you can select the Remember this browser checkbox on the Multi-Factor Authentication page to bypass multi-factor authentication (MFA) on your account for 30 days.

You still need to use MFA at least every 30 days and it is still required for any payment method or legal entity changes.