Using SMS as MFA in the Coupa Supplier Portal

Some legacy accounts can be using MFA by receiving a text message (SMS)

  • If you want to receive text message (SMS) notifications or verification codes, you must enter and validate your phone number under My Account > Notification Preferences.

  • This feature is only available for validated regions.

  • SMS is being replaced for other methods. New suppliers cannot select this method on their first login. If you are a supplier using SMS, consider changing your settings and preferences to use a different MFA method.

Multifactor authentication (MFA) is the recommended security option to protect accounts. It requires the user to provide two or more verification factors to gain access to the Coupa Supplier Portal (CSP). For more information see Manage Multifactor Authentication in the CSP.

SMS is being replaced for other methods. New suppliers cannot select this method on their first login. If you are a supplier using SMS, consider changing your settings and preferences to use a different MFA method.

However, some legacy accounts can be using MFA by receiving a text message (SMS).

To enable MFA via text message (SMS), follow the next steps:

  1. Go to the Account Settings page.
    You can reach this page by selecting your profile name on the top-right corner of the window, and selecting the Account Settings option.
    Figure 1.
  2. Select the Security & Multi Factor Authentication tab on the left navigation bar.
  3. Click the blue circle next to the Via Text Message option
    Follow the instructions that appear on the next screen.
    Note: This option is no longer available for first-time users.
  4. Input the phone number where you want to receive the SMS text.
    A code is sent to your phone as an SMS text message (SMS rates may apply).
  5. Confirm the Recaptcha shown in the modal and select the Send Code button.
  6. Enter the 6-digit verification code sent to your phone in the field next to the third steps shown on screen.
  7. Select the Enable button at the bottom right of the modal.
  8. Save your backup codes or email them to yourself before you delete the message. I
    If you ever lose your device, you need these to regain access to your CSP account.
    Warning:

    Print or save your backup codes or email them to yourself before you delete the message. If you ever lose your device, you need these to regain access to your CSP account.

After successful validation, you receive the verification code in a text message.