Error connecting to the supplier

PO failed: There was an error connecting to the supplier. The problem is most likely in the PO transmission method for supplier.

Cause

The purchase order URL is incorrect; even the domain does not exist.

Solution

  • Before you reach out to the supplier, double check that the supplier’s PO setting in Coupa is correct.
      • Make sure the URL is what the supplier provided.
      • The URL is case sensitive.
      • Make sure the URL does not have spaces.
  • If the URL is correct, forward the Coupa failed PO email to the supplier, and ask the supplier to provide the full PO routing URL.

Example

Subject: cXML Failure (Failed to send PO #123) There was an error connecting to the supplier. The problem is most likely in the PO transmission method for XYZ Supplier. This is the setup you have now: URL https://unknown.test.com/orderrequest.asp Domain: DUNS Identity: buyerid Shared secret: passw0rd Destination domain: DUNS Destination identity: supplierid … cXML Response 
<html> 
    <head> 
        <title>403 Forbidden</title>
    </head> 
    <body bgcolor="white"> 
        <center> 
            <h1>403 Forbidden</h1> 
        </center> 
        <hr> 
        <center>nginx</center> 
    </body> 
</html>