Option 1: Enable MFA using an authenticator app

Enabling MFA via an authenticator app is the recommended option. The first time you visit the Security & Multi Factor Authentication page, the system displays a window with instructions to configure this option.

Follow the instructions on the window to configure MFA using an authenticator app:

  1. Visit the the Google Play store or the Apple app store.
  2. Search for an authenticator app. The recommended option is to use Google Authenticator, which is available for iOS and Android devices. See Install Google Authenticator for help with installing the app on your mobile device.
  3. Download and install your preferred authenticator app.
  4. Open the app on your mobile device.
  5. Go to the Account Settings page.
  6. Select the Security & Multi Factor Authentication tab on the left navigation bar.
  7. Scan the QR code shown in the modal with the authenticator app or copy the security key to use it as the CSP authentication code. For most apps, select "Add" or "+" to scan the QR code.
  8. Enter the 6-digit verification code from your device in the input field on the modal. The code that Google Authenticator provides is good only for 30 seconds. If you don't type that code on the CSP sign-in page and click Log In within 30 seconds, you have to get a new code and try again.
  9. Select the Enable button at the bottom right of the modal.
  10. Print your backup codes or email them to yourself before you click OK. If you ever lose your device, you need these to regain access to your CSP account.

Do not uninstall the authenticator app once the MFA set up is done: you will need the same app in future each time you encounter the MFA popup (for example when logging in or making some changes in the platform).

Warning:

Print your backup codes or email them to yourself before you click OK. If you ever lose your device, you need these to regain access to your CSP account.