View Remittance Notification Emails from Coupa Pay Customers

When your customer pays you using Coupa Pay, you get a remittance notification email with payment details.

You automatically receive remittance details and notification emails when your customer releases payment to you using Coupa Pay. These emails include more context about what invoices were paid and any relevant information you might need to collect and record the payment.

Emails Based on Payment Method

The remittance notification emails show invoices and credit notes that are accounted for in the referenced payment to you. The email shows the first 20 lines of the invoice with a link to view the rest in the CSP. Depending on the payment method your customer uses, you receive emails with information and formatting specific to the Payment Method:

  • Bank Transfer: From the email , you can log in (or sign up) to the Coupa Supplier Portal to view the transaction details.
  • Check: From the email , you can log in (or sign up) to the Coupa Supplier Portal to view and print the digital check.
  • Virtual Card: If your customer enables virtual card payments, you receive a single email with remittance details and the virtual card from the customer (for more information, see Single email with virtual card and remittance notification below).

For more information on payment methods in the CSP, see View and Manage Payment Method Information.View and Manage Payment Methods Information (Previously Remit-To) View and Manage Payment Methods Information (Previously Remit-To)

Note:

If you use automated templates to extract payment email information from emails, you need to make sure your automation rules match the Coupa payment method.

Single email with virtual card and remittance notification

If your customer pays you by virtual card, they can send a single email notification with both remittance information and virtual card details, rather than two separate mails. This single email is auto-generated from Coupa and ensures that you see the full set of invoices that the customer sends you for payment remittance.

The single remittance email is available for invoice and PO payments where virtual card details are sent directly to you by email. It is not applicable for requester cards, expense cards, ghost cards, cXML purchase order (PO) payments, and external beneficiary payments.

Your customer can send you single emails with remittance and virtual card details for the following scenarios:

  • Created a Supplier Virtual Card for invoice payment
  • Reissued a Supplier Virtual Card for invoice payment
  • Card usage reminder of a Supplier Virtual Card for invoice payment
  • Created a Supplier Virtual Card for PO payment
  • Reissued a Supplier Virtual Card for PO payment
  • Card usage reminder of a Supplier Virtual Card for PO payment
Note: TLS 1.2 protocol required to view virtual card

The virtual card remittance email is encrypted with Transport Layer Security (TLS) 1.2 protocol. Most email services meet this encryption requirement.

If you can't view the full card number in the email and the details are masked, this means your inbox does not support the required encryption standards. You can log into your CSP account to see the card details.

You may need to consult with your IT team to ensure your email account meets TLS 1.2 protocol.

Email Address Activation

If your CSP user has permission for Payments, the remittance email is sent to your user’s email address. The email is also sent to your appropriate supplier contact, as configured on the Coupa platform. Coupa Pay follows a waterfall process to determine where the email goes:

  • If there is an email address associated with your customer's Supplier Payment Account (SPA) linked to the payment method, the email is sent to that address.
  • If the SPA does not contain an email address, Coupa Pay looks for your Accounts Payable (AP) contact in Coupa. If you have an AP contact, the email is sent to that address.
  • If there is neither an email address in the SPA nor an AP contact for you in Coupa, the email is sent to your primary contact.

Ask Customer to Resend Remittance Emails

If the customer does not release payment or you do not receive a remittance notification email for an invoice or PO payment, you can ask the customer to verify payment and resend the remittance notification email.