To sign in to the CSP using MFA, follow these steps:

1. Go to https://supplier.coupahost.com and provide your credentials as usual. The Multi-Factor Authentication window opens.
2. Depending on your setting:
   1. Open the authenticator app on your device and choose your CSP account. Get the number that's shown. This application is the same one used for enabling the MFA option.If there are multiple logins set in your authentication, then ensure that the code under Coupa Supplier Portal is entered. or
   2. Open the newly received SMS text message or email that contains the verification code. The message is sent to the phone number or email that is registered under notification preference settings in the account. If no number is registered under Notification Preferences, you will not see the button Send Code To Mobile. or
   3. Access the device you registered the passkey with and follow the instructions on your device.
3. Type the authentication code in the appropriate field within the screen of the CSP log in.
4. Click Log In.

The code that Google Authenticator provides is good only for 30 seconds. If you don't type that code on the CSP sign-in page and click Log In within 30 seconds, you have to get a new code and try again.

If you or your user are locked out and don't have the backup validation codes, contact Coupa Support by sending an email from the registered email address, and provide the declaration form.