Disabling MFA for users in your supplier account

Admin users now have the ability to disable MFA for the other users of the same account. If you’re part of a multi-user supplier account, and you're locked out due to MFA, an admin within your account can now disable MFA on your behalf.
If your account has an active admin, reach out to them and ask them to temporarily disable MFA on your user account by following these steps:

Steps for the Admin User:

  1. Log in to your Coupa account
  2. Go to the Setup tab
  3. Navigate to the Users section
  4. Search for the affected user and click Edit User
  5. Scroll down and select Disable MFA
Once MFA is disabled, the locked user will automatically receive an email to reset MFA and set it up again on a new device.
Note:

The reset email is valid for only 24 hours. If no action is taken before that time, the process needs to start from the beginning.

If there are no other admins in your account or if you need further assistance, feel free to contact our support team.