Update a customer profile from an information request

Your customers may send you Information Requests when they need you to update your information they have on file in their instance. You can update your profile also for customers that do not use a supplier information form by requesting help from those customers' supplier account owners.

  1. Go to Profile > Information Requests.
  2. Select your customer from the Profile dropdown menu. Any pending Information Requests appear on the page.
Note:

You can also send updates to your customer from forms they've already sent. Click Update Info, make your changes, and click Review. If everything looks good, click Submit for Approval.

  1. Complete the fields in the form.
Note:

When you complete diversity information, click out of fields rather than using Tab to navigate to ensure conditional fields appear.

  1. Select Submit.
Note:

You can reuse information from your Information Requests in your public profile. For more information, see Reuse information from a customer profile in your public profile.