View Customer Announcements in the CSP

Buyers can publish information in the CSP platform with information of your interest.

Your customers can create announcements to be shown to you on the Home page and/or other Coupa Supplier Portal (CSP) pages to help you understand their unique onboarding requirements and communicate with you about initiatives, promotions, and changes required for your collaboration through the CSP. With this one-way communication, your customers can, for example, provide you with instructions on how to join or what to do after joining the CSP, share with you information necessary for transactions, inform you about upcoming orders, remind you of updating supplier information, and more.

You can see your customers' announcements at the top of the right section of the Home page.
Figure 1. The Announcements section in the Home page
A spotlight modal window displayed on the right-side of the dimmed Coupa Supplier Portal background. Below the "Announcements" title, a line displays [INSTANCE NAME] and a date. The main content area contains placeholder text reading "EXAMPLE ANNOUNCEMENT 1", accompanied by the body text "Details of announcement example." and pagination reading "1 of 1".
By default, only previews of the two most recent announcements are displayed. You can see the full text of an announcement in a dialog after selecting this area:
Figure 2. A fully displayed announcement dialog
A dialog window displayed over a dimmed Coupa Supplier Portal home page background. The dialog window features a top-right "X" close button and the first line is titled "1 of 1 Announcements". A primary heading reading "Announcement title". Below the title, a metadata line displays [INSTANCE NAME] on the left and a date on the right . The main content area contains placeholder text reading "[Announcement content in detail]", and a solid blue "Close" action button is positioned at the bottom right corner .

The announcements are also shown in the Workbench. For more information, see Understand the CSP Workbench.

Online notifications are on by default.

Note:

You cannot disable online notifications for announcements. Customers' announcements are always shown on the Home and Workbench pages for the set period of time.

Depending on your notification preference settings, you can also get online and/or SMS notifications.

If your customer selected other pages to inform you about their announcements, you can see a yellow banner at the top of those pages notifying you about the number of announcements for those specific areas from the selected customers and the link from which to access those announcements.

For more information, see View and Manage Notifications.

Your customers can delete or edit their announcements. Deleted and expired announcements disappear from the CSP. Also, if you delete a notification for an announcement, then the announcement disappears from the Home page, too.